Legal
AI Additional Terms
Additional terms for Cloudlayer features that send selected customer input to an artificial-intelligence model and return generated suggestions or output.
These AI Additional Terms apply when Customer uses a Cloudlayer feature that invokes an artificial-intelligence or machine-learning model (“AI Feature”). They supplement the Terms of Service. The Terms control except where these Additional Terms address an AI Feature more specifically.
How do AI Features work?
An AI Feature sends the prompt, instructions, and source material selected for that feature (“Input”) to the identified model provider and returns generated or transformed material (“Output”). AI Features are an optional input or assistance path within Cloudlayer document and workflow tools. They do not replace the underlying editing, review, rendering, delivery, or audit controls.
Cloudlayer identifies model providers that receive Customer Personal Data in the Subprocessor List. Processing of Customer Personal Data is governed by the Data Processing Addendum.
Customer responsibility
Customer must have the rights, notices, consent, and lawful basis needed to submit Input and direct its processing. Customer must not submit secrets or sensitive or regulated data unless the feature documentation and order expressly permit it.
Customer is responsible for reviewing Output before using, publishing, sending, signing, or relying on it. Output can be inaccurate, incomplete, biased, offensive, out of date, or similar to material generated for another user. It may omit a requirement or misstate a fact. Customer must apply qualified human review appropriate to the use and must verify citations, calculations, rights, accessibility, and legal or technical requirements.
AI Features and Output do not provide legal, medical, financial, employment, insurance, tax, safety, or other professional advice. Customer may not use an AI Feature as the sole basis for a decision that produces legal or similarly significant effects about a person without the notices, assessment, human oversight, explanation, and appeal required by law.
Rights in Input and Output
As between the parties, Customer retains its rights in Input. To the extent permitted by law and subject to third-party rights, Customer owns Output generated specifically from its Input. Cloudlayer does not promise that Output is unique, protectable, non-infringing, or free to use in every context.
Customer grants Cloudlayer the limited rights in the Terms needed to provide and secure the AI Feature. Cloudlayer does not place Customer documents, prompts, or Output in a public training or test corpus and does not use them to train a general-purpose model without Customer’s explicit permission.
Customer feedback about an AI Feature may be used to improve the Service under the feedback license in the Terms. Cloudlayer will not attach Customer content to that feedback unless Customer intentionally provides it for that purpose.
Prohibited uses
The Acceptable Use Policy applies. Customer may not use an AI Feature to facilitate unlawful discrimination, fraud, impersonation, exploitation, malware, deceptive synthetic media, rights violations, or physical or material harm. Customer may not misrepresent unreviewed Output as verified human work or hide AI use where law requires disclosure.
Availability and changes
Model behavior can change and the same Input may produce different Output. Cloudlayer may replace a model or provider, add safety controls, impose limits, or disable an AI Feature for security, rights, legal, quality, or provider reasons. A new provider that processes Customer Personal Data is subject to the DPA’s subprocessor notice process.
Cloudlayer may label an AI Feature as beta or preview. Such a feature may be changed or discontinued and should not be used for a critical workflow unless the order expressly covers that use.
Warranties and liability
The warranty disclaimers and liability limits in the Terms apply to AI Features and Output. Cloudlayer does not warrant accuracy, completeness, uniqueness, legal compliance, or fitness for Customer’s intended decision. Nothing in these Additional Terms limits a right or liability that law does not allow the parties to limit.